Testimonials

Terms & Conditions i.e. Terms of Engagement

Please read the following Terms of Engagement (also known as our Terms and Conditions) document carefully. If there is anything for which you require clarification please do not hesitate to contact us in the first instance.

FIRST AID FOR COMPUTERS Ltd is our legal company name, however we are also known as and often referred to as COMPUTER-CLINIC or also known as FIRST AID FOR COMPUTERS Ltd t/a COMPUTER-CLINIC). The Terms of Engagement outlined below apply to all these names (i.e. FIRST AID FOR COMPUTERS Ltd & COMPUTER CLINIC), however, from here on in, we will refer to our company as FIRST AID FOR COMPUTERS Ltd.

This document has been produced to ensure that you understand and acknowledge how we will operate together in what is intended to be a mutually beneficial relationship. FIRST AID FOR COMPUTERS Ltd intends that you will be another satisfied customer.

The "Terms of Engagement" place a level of responsibility on you, to ensure the success of each project. Please examine these paragraphs carefully as they describe the nature of our services, and the type of business relationship you will have with FIRST AID FOR COMPUTERS Ltd.

By asking FIRST AID FOR COMPUTERS Ltd to advise or assist you in any way, shape or form, you are agreeing to our Terms of Engagement. If there is anything that you do not understand, would like modified, or about which you have reservations, please make contact with us immediately in order that we can discuss and resolve any misunderstandings. Failing to do so means that you fully understand and accept all of our Terms of Engagement (Terms and Conditions) and will be legally bound by these.

FIRST AID FOR COMPUTERS Ltd provides IT consultancy and support giving professional advice. Our computer repair services include both hardware and software repair, replacement or upgrade.

The goal of FIRST AID FOR COMPUTERS Ltd is to work with you on your I.T. projects to give assistance and advice so you can make decisions on how to complete the project. The assistance and advice will be classed as chargeable labour along with any parts supplied.

The extent to which FIRST AID FOR COMPUTERS Ltd is involved depends largely on your particular requirements. You may need continuous I.T support or it may be a one-off situation to just get you started.

Verbal Communication and Instructions
We do not ask for a signed consent form before undertaking work from our customers. Verbal instruction is perfectly acceptable for us to act on. If you verbally ask us to supply services to you, then we will act on these and you will be charged for these services. However, for clarity of instruction and as part of our coaching and training, all telephone conversations are recorded. If you do not wish your telephone conversation to be recorded, please make us aware at the time of the conversation. If there is any disagreement or confusion at any point, we have the right to use these recordings to clarify the exact message and conversation at the time. These can and will be used in a legal situation if needed.

Support Services
Support services cover any advice or assistance provided to you.
A typical example might be when you require FIRST AID FOR COMPUTERS Ltd to attend a meeting to discuss an I.T. project and you require our input or advice.

Availability
FIRST AID FOR COMPUTERS Ltd provides support services on-site generally during normal business hours that are 8am to 6pm, Monday to Friday. Arrangements outside these hours can be made. Remote work will be at any given time as required.

What do We expect from our clients?

Fees
We charge for our services on an hourly rate basis. Telephone assistance is charged in quarter-hour increments. FIRST AID FOR COMPUTERS Ltd may also charge for direct disbursements incurred. Remote support is charged per incident.
For customers requiring software purchased through FIRST AID FOR COMPUTERS Ltd the payment in full for the software is required on the day of installation. FIRST AID FOR COMPUTERS Ltd is a cash service and we expect payment of other invoices immediately on the date of the invoice. If you have a query with any of our invoices, we request that you contact us immediately to communicate the query. Otherwise we will assume that payment will be forthcoming by the due date. Interest will be added to any overdue accounts, and any costs for collection will be payable by the client.
Our fees will be charged on the basis that they will be fair and reasonable.
They are based on the time taken to complete work and are calculated on an hourly basis. They reflect the level of skill and specialist knowledge that we have acquired.
Whenever possible, we will endeavour to give you an accurate estimate of the work you wish us to carry out, based on your instructions at the time.
The original estimate could vary if circumstances change, including further instruction from you. Any change in the estimate will be by mutual agreement.
Our charges include the following:
• Telephone conversations
• Correspondence with you and other parties involved
• Meetings with you and other parties
• Site visits, including travel time and overnight accommodation if required.
• Researching and/or reading relevant documents
• Preparation of reports and/or technical documentation
• Preparation of presentations
• Attendance at meetings.
• Disbursements include all expenses occurred on your behalf such as document production, courier, toll calls and mobile calls.

The account:
1. Payment of all goods and services strictly immediately following receipt of the invoice/statement.
2. Method of payment via internet transfer.
3 The client accepts personal responsibility for the settlement of all accounts.
4. That under the terms of the Privacy Act (1 July 1993) you irrevocably authorise any person or company to provide us with such information as we may require in response to our credit inquiries. That you authorise us to furnish to any third party, details of this application and any subsequent dealings that you may have with us as a result of this application being actioned by us.
5. All Invoices are issued on the understanding that the terms and conditions of First Aid for Computers Ltd are understood & accepted.
6. All goods remain the property of First Aid for Computers Ltd until fully paid for. Payment is due immediately on completion of work.
7. First Aid for Computers Ltd is a cash service. Payment is due immediately on completion of work.

Disclaimer
Even with software packages that are well proven in New Zealand, occasionally bugs or defects in the programs occur, if the software or operating system has not operated as intended or expected. Whilst we make every endeavour to minimise disruptions that are caused by these circumstances, we cannot guarantee that such an event will not arise. The defects that have caused the problem may be beyond my control and for this reason we are unable to accept responsibility or liability for any loss arising from such a defect.
If problems do occur we will do everything we can to assist in diagnosing the problems and advise on the appropriate corrective actions to be taken.
For example, it may be necessary to instigate alternate procedures in order to allow transaction processing to continue until a software supplier corrects a defect. Any time spent by us in diagnosing, reporting and advising on appropriate alternate actions is chargeable to the client in the normal manner.
Some software packages require the payment of an annual fee in return for an entitlement to receive at least annually, a complete update of the software package. It would normally entitle the user to receive bug or defect corrections. However, most software suppliers do not undertake to install these new versions on the client's machine. Again we perform these services and advice on the procedures and timing for them, and my time and costs in performing these services is chargeable to you as the client in the normal manner.
Should it be found that we have configured the software in a manner that causes erroneous results, we will do all we can to minimise the problem and effect a rapid recovery, but we assume no liability for lost or corrupted data or losses incurred as a result.

Conclusion
We are proud of the range of specialist computer services that we provide. Clients can use our services from time to time as and when required for a cost that is directly proportional to the service and expertise provided.
In matters where software suppliers and other suppliers will not provide expertise and services to correct problems that arise, from whatever cause, we offer our services to provide the assistance that many clients require.
If your understanding of the arrangements for our services is not in accordance with our descriptions above please contact us and we will be pleased to discuss any query with you.
If you do not agree with anything written here or do not understand the Terms of Engagement for FIRST AID FOR COMPUTERS Ltd you should contact us immediately by email on info@computer-clinic.co.nz
And follow this up with a telephone conversation if no response if received within 48 hours of your email.
If however, following your first meeting with FIRST AID FOR COMPUTERS Ltd, no communication in writing within 48 hours of this meeting is received regarding the terms of engagement, then it is deemed that you have not queried anything that requires clarification, and fully accept all of the above Terms of Engagement.